BS ISO 16439 pdf download Information and documentation — Methods and procedures for assessing the impact of libraries
This International Standard defines terms for impact assessment of libraries and specifies methods forsuch assessment
for the purpose of strategic planning and internal quality management of libraries;
to facilitate comparison of library impact over time and between libraries of similar type andmission;
to promote the libraries’ role and value for learning and research, education and culture, social andeconomic life;
to support political decisions on levels of service and strategic goals for libraries.
This International Standard considers the impact of libraries on individuals, institutions and societyt is applicable to all types of libraries in all countries. However, not all methods described in thisInternational Standard apply to all libraries. Limitations on the applicability of individual methods arespecified in the descriptions.
2 Normative references
The following documents,in whole or in part, are normatively referenced in this document and areindispensable for its application. For dated references, only the edition cited applies. For undatedreferences, the latest edition of the referenced document (including any amendments) applies.
SO 2789:2013,Information and documentation – International library statistics
3Terms and definitions
For the purposes ofthis document, the following terms and definitions apply.
academic librarylibrary whose primary function is to cover the information needs oflearning and research
Note 1 to entry: This includes libraries of institutions of higher education and general research librariesSOURCE:ISO 2789:2013,definition 2.1.1
ability of reaching and using a service or facility
ease of reaching and using a service or facility
SOURCE:ISO 11620:-,definition 3.2]
registered user who has visited or made use of library facilities or services during the reporting period
Note 1 to entry: This may include the use of electronic library services, if it is possible to identify electronic useand virtual visits of the individual user, or if data can be assessed with the help of surveys.
SOURCE:ISO 2789:2013,definition 2.2.3
anecdotalevidenceevidence based on anecdotes or stories,obtainedinformallyfrom personalobservations and experiencesnot collected systematically nor empirically tested
availabilitydegree to which content, documents, facilities or services are actually provided by the library at thetime required by users
[SOURCE:ISO 11620:-,definition 3.6]
helpful or good effect, or something intended to help
amount of money by which consumers value a product or service above its purchase price
3.9contingent valuationmethod for assessing the economic value of non-profit institutions and proiects of public utilitydepending on potential users’ responses to survey questions, such as what they are willing to pay for abenefit or feature (willingness-to-pay), or what they would accept as financial compensation if a certainbenefit or feature was missing(willingness-to-accept)
Note 1 to entry: The method is used in environmental protection and health care, for example.
process that assesses the relation between the cost of an undertaking and the monetary value of theresulting benefits